FAQ'S

Questions About Orders

Can I Add Something To My Order Once It Has Been Placed Or Can I Cancel My Order?

Once Your Order Has Been Placed, It Will Be Processed Straight Away, So That It Reaches You In Good Time.

Unfortunately, This Means That It Will Not Be Possible To Amend Or Cancel The Order Once Placed. However, When The Item Has Reached You, Please Be Advised To View Our Returns Policy, So That A Refund Or Exchange Can Be Processed.

Returns And Exchanges Must Be Returned Within 14 Days Of The Item Being Received, Although Please Note, Due To Our Hygiene Policies We Cannot Accept Returns For Briefs, Thongs, Knickers Or Swimwear And Lingerie Purchased As A Set.

If Items Are Returned In An Unsalable Condition This Will Result In No Refund Being Made.

Please Also Check Designer Exclusions And Return Policies As These Can Differ, But Can Be Found Here.

Can I Amend My Address Once An Order Has Been Placed?

Once The Order Has Been Placed, You Will Be Unable To Change The Address. You Will Be Prompted To Check Your Address Before Processing Your Order, So Please Check Full Details Thoroughly. If A Mistake Has Been Made, Please Email Us Within 24 Hours Of Placing Your Order So That We Can Make Sure Your Items Are Sent To The Correct Address.

Can I Combine Two Orders?

If You Have Forgotten To Add An Item Into Your Cart And You Have Already Processed The Order, You Will Need To Place A Secondary Order. Orders Cannot Be Combined.

View Full Return Procedures Here. Please Drop Us An Email If You Are Unsure On The Correct Return Procedures To Info@Lottielovesluxe.Com.

Gift Cards

Can I Purchase Gift Cards?

Yes We Currently Provide E-Gift Cards, We Understand That When Purchasing Lingerie As A Gift, You May Be Unsure About What That Persons Tastes, Style, Likes Or Sizes Are. We Do Sell E-Gift Cards, Which Can Be Found Here, Although Please Be Aware That These Cannot Be Exchanged Or Returned. A Unique Code Will Be Provided For Each Gift Card That Is Purchased.

My Order Is A Gift And I Would Like It To Be A Surprise. What Does Your Outer Packaging Look Like?

All Items Are Packaged With Love And Will Be Sent Discreetly.

Gift Boxes

If You Want The Item To Arrive Looking Extra Special, We Have Lottie Loves Luxe Gift Boxes Available To Purchase, For An Additional £3.00 (Inc VAT). You Will Be Asked If You Would Like Your Item To Be Gift Wrapped And You Will Be Able To Select This Option At The Checkout. Items Will Be Carefully Wrapped In Our Signature Mint Green Tissue Paper With Branded Stickers.

Personalised Handwritten Gift Notes

If You Are Sending Your Order Directly As A Gift, We Can Include A Handwritten Note By Lottie.

On Processing Your Gift, You Will Be Asked To Input Your Message At The Checkout. You Can Also Opt To Be Sent A Blank Postcard If You Wish To Write Your Own Special Message.

Deliveries, Returns & Exchanges

Please Click Here To View Our Delivery & Shipping, Returns And Exchange Information.

General Questions

For All Other Query’s, Please Send Us An Email To Info@Lottielovesluxe.Com.

Work For Lottie Loves Luxe

I Want To Work For Lottie Loves Luxe. How Do I Find Out More About A Vacancy?

Please Visit Our Vacancies Page For The Latest Opportunities And How To Apply For A Position Within Our Team.