Refund policy


Returns & Refund Policy

You Have 14 Days From The Date You Received Your Order To Return Items Purchased Via Lottie Loves Luxe.

To Return Your Item/s, Please Send Us An Email To Make Us Aware To Info@Lottielovesluxe.Com, Referenced Lottie Loves Luxe Return. In Your Email Please Include Your Order Number, Full Name And Why You Wish To Return The Item/s.

Please Note The Item/S You Wish To Return Must Be Returned In Perfect Condition, Must Be Unworn, With Tags Attached And In The Original Packaging Provided. Returns For Faulty Or Damaged Goods Will Only Be Accepted When The Goods Have Proven To Be Faulty Or Damaged Upon Delivery. Goods Must Be Returned Via Your Chosen Return Method And Please Be Aware That All Returns Are Liable And To Be Paid For By The Customer. Once We Have Received Your Return, We Will Send You An Email To Confirm Your Refund Has Been Processed To The Payment Method Provided On The Original Order. (Refunds Can Take Up To 14 Business Days To Be Processed).

Hygiene Policy

Items That Cannot Be Returned

Due To Hygiene Regulations We No Longer Accept Returns Of Knickers Or Thongs (Purchased As A Single Item Or As Part Of A Set), Lingerie Sets, Swimwear Or Bodysuits. We Hope That You Can Respect This Decision We Have Made As A Company. Our Customers And Hygiene Practice Come First. Failure To Return The Garments In A Sellable Condition Will Result In No Refund Being Made.

Important Designer Return Policies

Please Read Below The Return Policies For Designers, Which Differ To The Lottie Loves Luxe Return Policy.

Demery Jayne

Please Note That All Items Purchased From Our Website By Designer Demery Jayne Will Not Be Able To Be Processed For A Return. This Designer Has Strict Hygiene Guidelines, So Please Be Aware You Will Be Unable To Return Items Made By This Designer. 

I Sent My Return Back But Still Have Heard Nothing?

Please Note, Returns Can Take UpTo A Full 14 Business Days To Be Processed. We Will Send You An Email Once Your Return Has Been Received To Confirm A Full Refund.

We Advise All Customers To Retain A Proof Of Postage Receipt From Royal Mail Or Your Chosen Courier. If You Are Concerned Your Item Has Not Been Received, Please Use Your Tracking Information You Have Been Provided With For Updates, So That We Can Follow The Return Journey. This Will Be Down To The Customer To Retain Return Tracking Details.

For All Returns For Soph & Manf And Nina And The Wolf. Contact The Manufacturers Directly With The Information Provided Within Your Order Once Received.

If You Have Failed To Get Any Response From The Manufacturer, Please Email Info@Lottielovesluxe.Com So That We Can Look Into This Further.

We Reserve The Right Not To Refund You If We Have Proof Of Delivery I.E GPS Tracking, Customers Signature Or Photographic Evidence Of The Safe Place Where A Package Has Been Left.

If You’ve Lost Your Return Postage Tracking Receipt And We Fail To Receive The Return, We Will Be Unable To Process A Refund.

I Have Received An Incorrect Or Faulty Item. What Do I Do?

In The Situation Where An Incorrect Or Faulty Item Has Been Received, We Recommend That You Return The Item At Your Earliest Convenience. 

To Report This, Please Send Us An Email, Referenced Incorrect Item Received/Damaged Item And Include Your Order Number, Full Name, The Issue, An Accompanying Photo And Your Delivery Address. We Will Then Process A Full Refund Once The Order Has Been Received At The Lottie Loves Luxe HQ, Including Any Postage Fees The Customer Has Had To Pay For. Please Keep Receipts As We Will Need A Copy Of This To Refund Postage Paid. Follow Our Returns Policy Above.


Alternatively, If You Would Like A Replacement Item, Please Request This, Along With Sizes Required In Your Email And We Will Then Confirm Availability On Your Exchange. If An Item Exchange Is Not Possible, We Will Issue A Full Refund. Lottie Loves Luxe Will Cover The Postage Fee To Resend An Alternative Item That Has Been Processed As An Exchange. Please Check This If Ordering Designs From Soph & Manf And Nina And The Wolf As Return And Exchange Methods May Differ. Please Send Us An Email If Unsure.

Can I Exchange An Item?

We Can Only Offer An Exchange Of A Different Size Of The Same Item. Please Email Us To Check Availability Before Proceeding. This Applies To All Designers (excluding Demery Jayne).

If New Size Requests Cannot Be Fulfilled, We Will Ask You To Return The Item And We Will Issue A Full Refund. You Will Be Required To Return The Original Item, In The Original Packaging. Once Received And An Exchange Has Been Confirmed, We Will Send Out Your New Items To Your Delivery Address Provided At No Extra Cost.

**Please Note That Exchanges Of Sizes Cannot Be Excepted For Knickers Or Thongs, Or Sets That Include Bottoms, Including Swimwear Due To Our Hygiene Policies.

Important Information For Exchanges With Brands Including, Soph & Manf & Nina And The Wolf.

All Exchanges With The Above Brands, Will Need To Be Processed Directly With The Manufacturer.

Details Will Be Available With Your Order When It Arrives. Any Queries Or Issues, At The First Instance Contact The Brand Directly, Or Alternatively Drop Us An Email And We Will Help Rectify Any Issues Regarding Your Exchange.

Always check the above designer Exchange Policies.

I Am Worried That My Size Replacement Is Not Going To Be Available Before My Exchange Has Been Processed?

If You Are Concerned That We Will Not Have Your Size Available To Process Your Exchange, We Suggest You Place A New Order And Return Your Item For A Full Refund As Soon As Possible.

Alternatively, Before Processing Your Exchange Drop Us An Email So That We Can Check To See If Sizing Is Available.

We Will Happily Reserve An Item, If You Will Be Sending Back An Exchange. The Exchange Must Be Returned Within 14 Days From The Date Of Delivery.

We Do Not Reserve Items For Normal Orders Or Processes, But Will Do Our Best To Ensure We Provide You With The Best Service That We Can To Help You Find Your Perfect Garments.